Start with the exact model
Ask for a model name and current product sheet, then check that the photographs, specifications, instructions, and proposed order all describe the same unit. A similar-looking product or a different color may have a different configuration.
For the FULLX PET collection, 3.0 has a barrel-shaped body and is offered in Black and White. The 4.0 model has a rounded body and is offered in Black and Pink.
Check the dimensions against the intended space
Record the full external dimensions and net weight. Also ask about entry access, clearance for removing parts, and the position of the power connection. The footprint alone does not describe the space needed for everyday maintenance.
The published dimensions are 563 × 510 × 626 mm for FULLX PET 3.0, with a net weight of 9.3 kg. FULLX PET 4.0 is listed at 468 × 571 × 595 mm and 8.5 kg. Use the model-specific documents when planning a retail display or checking a sample.
Request the actual cleaning and setup instructions
Before assessing the product, request the instructions for the exact model. Identify removable parts, which parts may be washed, which parts must stay dry, and the specified litter requirements. Do not infer a cleaning procedure from a marketing image.
Ask the supplier to explain the initial setup, local controls, app functions, and any checks required before use. Evaluate the sample using the supplied instructions, without improvising a test of safety features.
Confirm the configuration for your destination
Ask which adapter, plug, instructions, and product configuration would be included in your order. Request the documents relevant to that exact configuration and your destination market, and review them before agreeing on an order.
A product listing does not establish that a model is available, documented, or supported in every market. Discuss your destination and requirements directly with the supplier.
Review packing and ongoing support
Request the packing dimensions and gross weight for the proposed configuration, a list of included accessories, and the process for obtaining replacement parts or support. Keep photographs and a written record of the sample you reviewed.
- Which consumables and accessories are included?
- What instructions will the customer receive?
- How should a retailer report a product issue?
- Which replacement parts can be requested, and through which contact?
Prepare a clear distribution inquiry
Include your company, destination market, sales channels, model interest, and expected quantity. List the documents or sample details you need to review. This gives the supplier a concrete starting point for discussing availability and order arrangements.
FULLX PET handles product and distribution inquiries at wangjb925@gmail.com. The website presents product information; pricing, quantities, samples, and delivery arrangements are discussed directly.